Refunds and purchase help

QRtesy Play charges for publishing a game; it does not sell the gift shown inside it.

Something went wrong?

If you were charged twice, cannot access a paid game, or your game does not work as described, email makeda@qrtesy.com. Include your order reference or Stripe receipt and a short description. Do not send card numbers or private recovery keys.

We will investigate the purchase and help restore access, correct the problem, or arrange an appropriate refund. Refund requests are reviewed individually; submitting a request does not automatically issue a refund. If approved, refunds go to the original payment method and processing time depends on Stripe and your bank.

Before paying

Preview your game and check names, questions, answers, and gift details before publishing. One saved quest edit is included; the recipient cannot be changed. Custom-game scope, timing, cancellation, and payment terms are agreed before work begins. Gift purchases or cash transfers made outside QRtesy Play are handled by their own provider. Your rights under applicable consumer law remain unaffected.